Case Histories: User Guide
The System Manager's Guide for an automated voice-response system was produced by our team of writers and editors. The guide scored higher than the product in a published benchmark test and product review. Because our client has requested confidendiality, no images are available.
Some of the ideas that we introduced and implemented in a highly successful rethink and rewrite:
- Coverage of all topics required by the system manager
- Forms to facilitate system administration compiled into a single appendix
- Real-world examples for all tasks and data structures
- Flawless clarity, accuracy, and precision
